Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If you are unsatisfied with your order or have issues with equipment, please reach out within 30 days.
1
Contact Support
Email our team with your order number and the reason for your dissatisfaction.
2
Review & Approval
Our quality control team will review your request and provide a return authorization if applicable.
3
Ship Equipment
For non-coffee items, pack the product in its original packaging and use the provided prepaid label.
4
Refund Processing
Once received, we will process your refund or ship a replacement roast within 3-5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing